30 Day Returns Policy

At Placemats.com we want you to have a positive experience with all of our products and when ordering from us. There can be lots of reasons why you might need to return your order, we realise that the computer monitor is not always the best way to completely get a feel of the colors. For that reason we have a no-hassle 30 day returns policy where you can easily obtain either a refund or, if you prefer, exchange your placemats for a different design.

What do I need to know about getting a refund?

  • Packaging damaged

    Please inspect your order upon delivery by the courier and hold onto any packaging materials that came with the order, particularly if you can see that the outer box is damaged.

  • Original packaging

    When opening the placemats please keep hold of the manufacturer's product box, wherever applicable, and include this when returning your placemats. Fees may sometimes apply if the original packaging is not returned.

  • Faulty products

    If you notice a factory flaw or any other type of fault with your placemats, please contact us and we will arrange for the replacement and collection of any faulty items.

  • I just did not like the colour

    You are welcome to return your order where, for example, the colour just does not work with the rest of the decoration in your room, anytime up to 30 days from receipt of your order.

What do I need to do to get the return process started?

  • Return reference number

    Contact us for a return reference number.

  • Where do I send the items

    We will provide the appropriate return address and/or arrange collection when you contact us to request a return or exchange.

  • Statutory Rights

    Your statutory rights are not affected by this returns policy.

Exchange and/or Return

If you are not completely satisfied with your purchase from placemats.com we will always do our utmost to resolve anything for you as your complete satisfaction is our main objective. If you have any questions related to our Returns Policy, any product warranties or our terms and conditions in general, then please do not hesitate to contact us.